Get started, connect your accounts, sort out billing, or reach a real person.
Reach us at support@usecreatorhq.com. We reply within 1–2 business days.
Most requests are answered within 1–2 business days. Account and billing issues are prioritized.
Email us with subject "Delete my account" from your registered address. See our Privacy Policy for details.
Open CreatorHQ, go to the Settings tab, open Platforms, and tap Connect YouTube. You'll be taken to Google's own official sign-in and consent screen to authorize CreatorHQ. We never see or store your Google password — only a limited access token for the permissions you approve.
Facebook and Instagram are in Meta's API review right now, so Meta Connect isn't live yet — it opens the moment Meta approves. When it does, they connect together: one authorization through Facebook Login for Business imports both your Facebook Page and the Instagram Business account linked to it, with no separate Instagram login. Have your Instagram account set as a Business or Creator account linked to your Facebook Page in Meta's settings so it's ready.
Yes. From the Settings tab, open Platforms, select the connected account, and choose Disconnect. This immediately revokes CreatorHQ's access token for that account. You can also revoke access from your Google or Meta security settings.
Each plan has two parts: a one-time setup unlock (paid once to unlock the tier) plus a recurring monthly subscription. Subscribing on the web at usecreatorhq.com goes through secure Stripe checkout; in the iOS app, plans can also be purchased through the App Store, and Google Play joins that list once the Android app launches. The subscription auto-renews until you cancel; the unlock never needs to be repurchased for the same tier. See the Pricing section and our Terms of Service for full details.
Yes, you can upgrade or downgrade your plan at any time from the Settings tab, under Account → Subscription & Billing.
Subscriptions are managed where you purchased. If you subscribed on the web, manage or cancel from the link in your Stripe receipt email, or email support@usecreatorhq.com and we'll take care of it. If you purchased in the iOS app through the App Store, cancel in your Apple ID subscriptions (Settings → your name → Subscriptions); once the Android app launches, Google Play purchases are canceled in Google Play subscriptions (Play Store → profile → Payments & subscriptions). Canceling stops future renewals; you keep access until the end of the current billing period.
Email support@usecreatorhq.com with the subject "Delete my account" from your account's registered email address. We complete deletion requests within 30 days and confirm by email once finished. Deleting your account removes your CreatorHQ data and revokes all platform access tokens.
No. CreatorHQ never sells your data and never uses data from connected platforms for advertising or retargeting. See our Privacy Policy for the full details.
No. The AI Copilot only drafts suggestions. Every reply and every piece of content is shown to you for review, and nothing is sent or published without your explicit action.
Send us a message and we'll get back to you within 1–2 business days.